Refund, Cancellation & Partial COD Policy

Last Updated: 28 July 2026

At The Tasteless Brand, we stand behind the quality of our carefully selected ingredients. Because we deal with consumable food products, we follow strict safety and operational protocols to protect both our customers and our brand.

1. Cancellation Policy

Prepaid Orders

You can cancel your order for a full refund within 2 hours of placing it, or before it has been Processed for Shipping, whichever is earlier.

Partial COD Orders

For Cash on Delivery (COD) orders, a small advance payment is collected at the time of placing the order.

  • The advance payment is non-refundable once the order has been confirmed.
  • If you cancel your COD order after confirmation or after it has been processed for shipping, the advance payment will not be refunded.

After Shipment

Once an order has been handed over to our logistics partner, it cannot be cancelled.

2. Partial COD Policy

To reduce unnecessary returns and keep our product pricing fair for genuine customers, we require a small advance payment on all Cash on Delivery (COD) orders.

Why do we collect an advance?

Every shipped COD order incurs:

  • Forward shipping charges
  • COD handling charges
  • Payment processing charges

If a customer refuses delivery or the package is returned (RTO ā€“ Return to Origin), these costs are borne entirely by us.

The advance amount helps cover a part of these unavoidable logistics expenses.

Return to Origin (RTO)

If a COD order is:

  • Refused at delivery
  • Not accepted by the customer
  • Returned due to customer unavailability
  • Returned because of an incorrect address or phone number

the advance payment will be forfeited and will not be refunded.

3. Return & Replacement Policy

Due to the nature of food products and FSSAI safety guidelines, we do not accept returns once a product has been delivered.

However, we will provide a Free Replacement or Full Refund if:

  • The product arrived damaged.
  • The product seal was broken before delivery.
  • You received the wrong product or quantity.
  • The product is past its Best Before date.

4. The Unboxing Requirement

To protect both the customer and our brand from fraudulent claims, an unboxing video is mandatory.

Please record a continuous video while opening your package for the first time.

The video must clearly show:

  • Shipping label
  • Outer package
  • Product seal
  • Product condition

Claims without a valid unboxing video may not be eligible for replacement or refund.

5. Refund Process

If your claim is approved:

Refund Method

Refunds will be processed to the original payment method (Bank Account, UPI, or Card).

Timeline

Refunds generally reflect within 5ā€“7 working days, depending on your bank or payment provider.

6. Non-Refundable Situations

Refunds or replacements will not be provided for:

  • Taste preferences ("The Tasteless Brand" focuses on nutrition, not artificial flavours.)
  • Incorrect shipping address or phone number provided by the customer.
  • Orders returned due to customer refusal or non-acceptance (RTO).
  • Opened products where the primary seal has been broken, unless the product itself is defective.
  • The advance payment made for Partial COD orders in cases of cancellation, refusal, or RTO.

7. How to Raise a Claim

Please contact us within 24 hours of delivery.

Email: support@tastelessbrand.com (replace with your support email)

Subject:

Order ID XXXXX ā€“ Refund/Replacement Request

Please attach:

  • Unboxing video
  • Photos of the product
  • Invoice (if available)

The Tasteless Promise

We are a brand with a backbone.

If the mistake is ours, we'll fix itā€”quickly, fairly, and without excuses.

If the mistake isn't ours, we'll be equally transparent about why a refund or replacement cannot be issued.